Refund Policy

This Refund Policy applies to subscriptions, lifetime deals (LTDs), one-time plans, add-ons, credits, and other purchases of VeloxonHub products made through our checkout or directly under a VeloxonHub agreement.

Where Lemon Squeezy is identified at checkout, Lemon Squeezy is the merchant of record and handles the payment transaction, taxes, refunds, and chargebacks. VeloxonHub reviews product and service facts, communicates with you, and coordinates eligible requests with the merchant of record. The merchant of record may require additional verification and controls the payment operation.

If you buy a course, membership, coaching service, event, or other product from a creator or business using VeloxonHub, that seller—not VeloxonHub—sets and administers its customer refund policy. Contact the seller shown on your receipt or checkout page.

A custom enterprise agreement, order form, checkout guarantee, or written promotional offer may contain different refund terms. When those specific terms conflict with this general policy, the specific written terms control.

Eligible self-service subscription plans may include a free trial for the duration displayed at checkout. If payment details are required, the subscription automatically converts to the paid billing interval and amount shown when the trial ends unless you cancel before the renewal time shown at checkout or in your billing account.

You can cancel during a trial through the available account or billing-portal controls. If those controls are unavailable, contact Support before the scheduled charge. A trial converting as disclosed is not, by itself, an accidental charge, but we will review a reported billing or cancellation error.

Monthly, annual, and other recurring subscriptions renew automatically at the price and interval disclosed at checkout until cancelled. You may cancel at any time through the available account or billing-portal controls. Contact Support if you cannot access them.

Cancellation stops future renewal charges; it does not automatically refund the current billing period. Unless we tell you otherwise, paid access continues until the end of that period and then expires. Cancelling after a renewal has been processed does not reverse that renewal.

Subscription fees already paid are generally non-refundable. We normally do not provide prorated refunds or credits for unused time, a downgrade, partial use, or an account you chose not to use. Any upgrade, downgrade, or proration shown before confirmation follows the terms presented for that plan change.

Every VeloxonHub lifetime deal includes a 30-calendar-day money-back guarantee. The period starts at the original purchase time. To use the guarantee, cancel the LTD and submit a refund request within those 30 calendar days. If the request is timely and the purchase can be verified, the full core LTD plan price will be refunded to the original payment method. Refunding the LTD ends its workspace access, license, and included entitlements.

The 30-day guarantee applies to the core LTD plan price. It does not make consumed add-ons, metered usage, third-party costs, overages, or other separately purchased items refundable. After the first 30 calendar days, LTD and other one-time plan payments are final except where another eligibility ground in section 5, a specific written agreement, or applicable law requires a refund.

For an LTD, “lifetime” means the duration stated in the written offer. Unless that offer expressly says otherwise, it refers to the commercial lifetime of the applicable VeloxonHub product or plan—not the lifetime of the purchaser—and includes only the features, limits, updates, and entitlements described in that offer.

A custom written agreement may provide a longer refund window or additional protection. Nothing in this section overrides the mandatory rights described in section 9.

VeloxonHub will review a request case by case and coordinate a refund when the facts reasonably show that the charge should be reversed, including:

• a verified LTD cancellation and refund request submitted within 30 calendar days of the original purchase;
• a duplicate or incorrect charge caused by VeloxonHub or the payment provider;
• a charge processed after a timely cancellation was successfully completed and confirmed;
• a paid VeloxonHub service that we failed to provide because of a verified technical issue within our control;
• a transaction that the verified account holder did not authorize;
• a refund right stated in a written VeloxonHub checkout offer, guarantee, order form, or contract; or
• a refund required by applicable law.

Unless applicable law or specific written terms require otherwise, we normally do not refund charges resulting from:

• a change of mind about a subscription after access was provided, or about an LTD after its 30-day guarantee ended;
• failure to cancel before a disclosed trial conversion or subscription renewal;
• unused time, partial use, low usage, or lack of account activity;
• a downgrade, a later price change, or features outside the purchased plan or written LTD offer;
• features or integrations accurately described as beta, preview, experimental, or supplied by a third party;
• account suspension or termination for a violation of our terms;
• a creator or third-party purchase that VeloxonHub did not sell; or
• currency conversion, bank, card-network, tax, or payment-provider charges that VeloxonHub did not collect.

For the LTD money-back guarantee, you must cancel and submit the refund request within 30 calendar days of the original purchase. For other billing issues, contact VeloxonHub Support as soon as you identify the issue and, where practical, within 30 days of the charge. The general request-timing preference does not waive or limit any mandatory legal right or shorter payment-provider dispute deadline that applies to you.

Include the account email, invoice or order number, charge date and amount, the plan or LTD name, and a clear explanation. Include relevant cancellation confirmation or error evidence when available. Never send a complete card number, bank account number, password, or security code.

Submitting a request does not guarantee approval. We may ask for information reasonably needed to verify the account, payment, cancellation, offer, or reported service issue. Missing information can delay the review.

An approved refund may be full or partial, as explained in the outcome and permitted by the merchant of record. It is normally returned to the original payment method; an alternative method is not guaranteed. Any tax adjustment is handled under the merchant of record's rules and applicable law.

After the merchant of record submits a refund, banks and payment providers commonly take 5–10 business days to post it and sometimes longer. VeloxonHub cannot control that processing time. Contact Support if the refund has not appeared after the timeframe stated in your confirmation.

A refund may immediately end the related subscription, LTD access, license, credits, add-ons, or other benefits. Where only part of an order is refunded, the outcome will identify which entitlements remain.

Nothing in this policy excludes or limits a refund, cancellation, cooling-off, warranty, payment-dispute, or other consumer right that cannot lawfully be excluded in your country or region. Where mandatory law gives you greater protection, that law applies.

Purchased add-ons, metered usage, prepaid capacity, and credits follow the pricing and validity terms shown when purchased. Amounts already consumed, delivered, allocated to third-party costs, or expired are generally non-refundable. Unused amounts are refundable only when specific written terms or applicable law require it.

Unless a written offer says otherwise, an LTD does not include future paid add-ons, third-party fees, overages, or usage beyond its stated limits.

We consider the reason for the request, payment and cancellation records, account usage, when access was provisioned, service-incident evidence, the checkout and written offer terms, previous refund activity, fraud or abuse indicators, merchant-of-record requirements, and applicable law.

VeloxonHub communicates the product-side decision and coordinates the request. The merchant of record may separately verify the transaction, apply its own legal or risk obligations, and process the payment outcome.

If practical, contact Support before opening a chargeback so we can investigate a duplicate, cancellation, access, or billing issue. Contacting us does not waive your right to dispute an unauthorized or incorrect payment and does not extend any deadline imposed by your bank, card issuer, payment provider, or applicable law.

If a payment dispute is opened, the merchant of record and financial institutions control that process. We may provide relevant transaction, access, cancellation, and communication records as part of their review.

We may update this policy as our products, payment arrangements, or legal obligations change. The effective date identifies the latest version. Unless a mandatory rule or specific written agreement requires otherwise, a refund request is assessed under the terms associated with the relevant purchase and renewal.

Questions about this policy and refund requests should be sent to VeloxonHub Support using the contact link on this page.