Support & knowledge base
ConnectedEvery question arrives with who the person is and what they bought, so your team can answer without going to look it up.
Designed for
Support agents · Administrators · Learners
Capture the issue
Product context attached
Inside the product
Three steps, in the order you would do them — from setting it up to what your customer sees.
Let a learner or instructor open a categorized request with priority and attachment context.
Capture the issue
Product context attached
Let a learner or instructor open a categorized request with priority and attachment context.
Assign ownership, reply, add internal notes, apply saved responses, merge related work, and manage status against SLA rules.
Collect satisfaction, inspect support analytics, use configured AI assistance, and publish reusable knowledge-base answers.
What you get
Everything here is part of the platform, not an add-on. What you set up and what your customers see stay in step, so you are not entering the same thing twice.
Role-specific inboxes, replies, notes, ownership, status, attachments, merge, reopen, categories, and SLA rules support resolution.
Student, instructor, and admin support workspaces
Replies, internal notes, assignment, status, and reopen
Attachments, merge, and satisfaction rating
Saved replies, satisfaction, analytics, AI assistance, and the public knowledge base turn individual cases into reusable improvement.
Categories, SLA rules, and saved replies
Support analytics and AI assistance
Public knowledge base and article publishing
Why it matters
This is not a separate support & knowledge base tool bolted on. It already knows about your products, your customers and your orders, so the work carries across instead of starting over.
Role-specific queues, attachments, ownership, status, payment and certificate checks, and thread summaries reduce investigative switching.
Categories, SLAs, saved replies, AI drafts, translation, internal notes, and merge tools help teams respond predictably.
Satisfaction data, analytics, article conversion, feedback, and a public knowledge base make resolved work reusable.
Works with
Sell a branded community, or premium channels inside a free one, with posts, chat, events and Q&A — and the tools to keep it civil.
Send updates inside the product and to the browser, with people choosing what they get and switching it off when they want.
See revenue, course progress, community activity and member health in one place: which products sell, and who is drifting away.
Start building today
Saved replies and a public help centre turn the same repeated question into an article.
Your launch path
Three steps to your first sale
Create your workspace
Add your brand and your first product.
Build it with AI help
Go from an outline to a finished course faster.
Launch and grow
Start selling, then follow up automatically.
One place to run it all. Nothing to rebuild later.
